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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Audrey Aitken

July 15, 2024

5  out of  5 rating by Audrey Aitken
"Called to set up renters insurance since I'm moving to Auburn and Miss Alana was super helpful and sweet!! Thanks for all the help"
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Gabriel Arteaga

June 13, 2024

5  out of  5 rating by Gabriel Arteaga
"Excelente servicio !!!"
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Jim Neese

June 13, 2024

5  out of  5 rating by Jim Neese
"John was very helpful, professional and courteous. A pleasure to work with."
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Chef Leonardo Maurelli III

June 11, 2024

5  out of  5 rating by Chef Leonardo Maurelli III
"Josh and entire team were delightful"
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Johnie Show

June 8, 2024

5  out of  5 rating by Johnie Show
"Edith was amazing she showed me a lot of love/respect and was one sweet person I would never forget Thank you All!❤️‍🔥"
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Sammie Bennett

June 6, 2024

5  out of  5 rating by Sammie Bennett
"I really love the service at this location. Every situation I've had, they go above and beyond to help me solve it."
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Patiana Yarbrough

June 5, 2024

5  out of  5 rating by Patiana Yarbrough
"I will not come here if it was not from Shasta"
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John Davidson

June 5, 2024

5  out of  5 rating by John Davidson
"Recently relocated to Auburn and moving our policies from Georgia was time consuming yet Shasta was very helpful and friendly"
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Miljanyk Mendoza

June 3, 2024

5  out of  5 rating by Miljanyk Mendoza
"Great office. They are bilingual and Jennifer is great"
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Alexandria Thomas

May 30, 2024

5  out of  5 rating by Alexandria Thomas
"Harrison was great ! I love how informative and nice he was during my visit."
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Brian Cochran

May 30, 2024

5  out of  5 rating by Brian Cochran
"Great office! Friendly and knowledgeable staff. They answered all of my questions and provided me all the info I needed to make a good insurance decision. Thank you!"
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Veronica Neeley

May 28, 2024

5  out of  5 rating by Veronica Neeley
"I had been having some issues regarding my policy at State Farm, but John at the Auburn location was able to help me and get everything straightened out for me. So thankful he helped me today. He’s very nice, helpful, and informative!"
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Alana Eiland

May 20, 2024

5  out of  5 rating by Alana Eiland
"Everyone is always so kind , always smiling , and ready to lend a hand , or two . . .whenever and however ."
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Ngoc Pham Thi Bich

May 18, 2024

1  out of  5 rating by Ngoc Pham Thi Bich
""I am having an extremely bad experience with this agent. They increased the insurance premium after I had completed the transaction. I provided all the required information, received a quote, and paid the full amount for my 6-month policy. However, after nearly a month, I received a new bill with an adjusted increased insurance rate and was not satisfied with the agent's explanation. I needed a convincing answer, but they told me to contact State Farm Corp. When I contacted State Farm Corp, they confirmed that I had paid for the full 6 months and didn't need to do anything further. State Farm is not bad, but this agent is terrible.""
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May 14, 2024

5  out of  5 rating by DeeDee
"I had a mechanical issue on 5/12/24 (mother's day🙃). I had to have my car towed. I called Jill Gilliland (my agent) this morning (5/14/24) and she had my reimbursement check ready by 12 noon! She was great! She kept in touch with me through out the process. I could not believe the fast, courteous, helpful service I received. Thanks Jill and State farm!"
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John Shaffer

May 1, 2024

5  out of  5 rating by John Shaffer
"BEST TEAM EVER! Kathy Powell State Farm absolutely rocks!"
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William “Bill” Cornele

April 22, 2024

5  out of  5 rating by William “Bill” Cornele
"My experience with Ms Powell’s, State Farm Insurance Company has been pleasant and easy. The staff is eager to help me handle business on the phone and on the State Farm Application. Today I needed help setting auto draft to pay my bill. My call took less than a minute. Now I’ve completed the set it and forget it billing so my TO DO list just got automated. Thanks for the help I appreciate the info and help. Bill"
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Ponsanthoshkumar Ponniah

March 24, 2024

5  out of  5 rating by Ponsanthoshkumar Ponniah
"Nearly 2 Years with State Farm insurance. Jen and Sam are super helpful, kind, and offer excellent customer service. Great experience!! Highly recommend this company and the folks!!"
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Kelsey Harden

March 20, 2024

5  out of  5 rating by Kelsey Harden
"New State Farm member! Sam was extremely helpful! He got me set up quickly and made sure I knew all my options. Thanks Sam & State Farm!"
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Curtis Hooks

February 21, 2024

5  out of  5 rating by Curtis Hooks
"I had the pleasure of going to the Phenix City branch office this morning because I could not post a payment on the app (for some reason), and I'm glad I did. The woman who took my payment made me feel like she was there just for me. (I'm sorry I didn't get her name, but she was awesome.) She not only gave me great service, but even gave me a homemade cookie she had baked herself. Her presence was inspiring. A company is only as good as the people they hire to represent them, and she represents you well. She deserves a mention, and I really wish I could do so by name."
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February 9, 2024

5  out of  5 rating by A K
"Jen was amazing! Helpful, knowledgeable, patient, friendly. Answered all my questions & great customer service. Highly recommend her!"
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Brady Harris

February 9, 2024

5  out of  5 rating by Brady Harris
"Bought a car and it was so quick and easy to get insured! Literally took a couple of minutes!! Rex was a big help and answered all of my questions!"
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February 2, 2024

5  out of  5 rating by JLChav97
"GO see Nathaniel Young and Shasta & Andrea. They are great people and most importantly valued their customers! Thanks again Nathaniel Young"
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Gavin High

January 5, 2024

5  out of  5 rating by Gavin High
"Everyone was so helpful. They have a wonderful atmosphere and attitude. I would highly recommed coming here."
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Rick Boddie

December 11, 2023

5  out of  5 rating by Rick Boddie
"Absolutely love how friendly and so very helpful everyone was. Great atmosphere! Highly recommend!"